#Google authenticator lost backup code verification
#Google authenticator lost backup code code

If you continue to have issues, you can try using another 2-step verification method that you set up.Ĭreate a new set of recovery codes following the directions in the Add 2-Step Verification to Your Account article.

#Google authenticator lost backup code code

You will need to enter the new code that is displayed in the app if the previous code did not work. Make sure you're entering a code that is currently active. My Authenticator verification code does not workĪuthentication App 2-Step Verification codes only work when displayed in the app. If you're still unable to log in with a new code, please contact Customer Support. Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. My email 2-step verification code does not workĮmail 2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account. If you're still not receiving the 2-Step code after following those steps, please contact Customer Support. When I got my new back-up codes and entered them to the 'Need Help' section, it takes me to a blank page. Select Two-Factor Authentication Regenerate Backup Code Save your backup. If youve lost access to your phone and have two-step verification enabled, please use one of your backup codes to regain access to your account and update. You can also try using another 2-step verification method you set up if you continue to have issues. A bit late but go to settings -> account and connection (something similar, I don't have English) -> Activision account -> show details. If you dont have access to your authenticator app or cant retrieve your SMS.

Use the Resend Code or Start Over feature on the 2-Step Verification login screen.

Add the email address to your email Contacts.

If you do find the message in your spam folder, mark it as Not Spam to prevent future filtering.Check your spam, junk, promotions, social, and any other folders to see if the message was filtered by your email provider.If you have multiple email addresses, confirm you're checking the same one you added to your Roblox account.If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app on your new device. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). I'm not receiving the 2-step verification email Backup codes should not be used as the primary way to log in to your account.